Some restaurants like to use dim and warm lighting, and the seats are so soft that people don’t want to get up after sitting down. While other restaurants use ordinary wooden tables and chairs so that customers would leave because of feeling “uncomfortable” after sitting for a long time, which will help to increase the table turnover rate of the restaurant.In short, the decoration of the restaurant should be as bright as possible and the tables and chairs should not be too comfortable, but in doing so, the products and services must keep up to compensate.
Music impacts Table Turnover Rate
Fast-paced music can stimulate customers to involuntarily increase the frequency of their eating pace. Therefore, when the customers are eating for a long time, you could play fast-paced music to “urge” them to eat faster. On the other hand, you can play some slow music during off-peak hours to let customers relax, sit for a while, and spend more money.However, the selection of music should be in line with the aesthetics of the consumer group, the rhythm should be strong, and the sound should not be too loud. If it affects the conversation of customers, the user experience will be greatly reduced.
Use service to “urge” customers who have finished dinner to leave
If you are sitting and chatting after finishing your meal, and the waiter comes over to urge you to pay or negotiate with you to ask you to leave, there is no doubt that you would not be in a good mood at that time. And you will think that the restaurant is not friendly enough. So, if the customers have finished their meal and stay for a while, what should you do?
You can remind them through some detailed services. For example, when they finish eating and start chatting for a while, the waiters could come and take away the empty dishes and ask if they want to order something else. They will be aware of the intention and choose to pay the bill and leave the establishment. In this way, there will be no bad reviews because you are not actually “asking” your customers to leave. Of course, if it doesn’t work, you could try to negotiate with the customers.
4. Optimize checkout time
To optimize the checkout time, in addition to using a scan code to pay, simplifying the payment process is also the focus of optimizing the checkout time.Even if many restaurants are using mobile payment, the entire checkout process is still like this: call the waiter to checkout – print a bill – check – go to the cashier – queue – scan the code to pay. If the restaurant applies the “tableside payment service”, the entire payment process will only take three steps. The customer proposes to pay the bill – scan the code to obtain the automatic deduction discount on the bill – online payment. Compared with the traditional checkout process, there are only three steps, and the efficiency is more than doubled.
The skills of improving the table turnover rate can be used as a reference, it cannot be copied. You must choose the appropriate method according to the situation of your own business so that it can work efficiently.